Terms of
Service
Welcome to Bali Samala. These terms outline the commitment between our service and our guests.
Last Updated
October 24, 2024
Introduction
Bali Samala is a bespoke travel curation service operated by Bali Samala. By accessing our platform and utilizing our curation services, you agree to be bound by these Terms of Service.
Our mission is to provide seamless private transport and curated day experiences across Bali. We act as your local coordinator, connecting you with trusted drivers, well-planned routes, and hand-picked activities.
Our Commitment
We commit to transparency, safety, and reliable service. Every vehicle in our fleet is maintained to high standards, and every driver is vetted for professionalism, local knowledge, and English proficiency. We stand behind every booking with responsive support.
Service Scope
Defining the boundaries of our curation.
Curated Itineraries
We provide bespoke travel schedules, including meticulous villa selection, seamless local transport arrangements, and exclusive experience booking tailored to your preferences.
Concierge Access
Gain priority access to our localized experts and 24/7 digital support throughout the duration of your trip, ensuring every moment is perfectly managed.
Third-Party Limitation
While we curate with the utmost care, the ultimate execution of certain third-party services (such as specific flights or hotel staff behavior) remains the responsibility of the respective service providers.
Booking & Payments
payments Reservation Deposits
A non-refundable commitment fee of 30% is required at the time of booking to secure exclusive dates and preferred villa inventories.
schedule Final Settlement
The remaining balance must be cleared no later than 45 days prior to your arrival date. Failure to do so may result in the automatic release of your booking.
Cancellations & Refunds
Traveler Cancellations
Cancellations 60+ days prior to arrival receive a full refund of the deposit. 30-60 days receive a 50% refund. Cancellations under 30 days are non-refundable.
Agency Adjustments
Should we need to adjust your itinerary due to safety or logistics, we guarantee a 100% refund or a transition to an equivalent or upgraded alternative.
Travel Insurance
To ensure peace of mind against unforeseen personal circumstances, we require all guests to maintain comprehensive travel insurance.
Guest Conduct & Liability
Guests are expected to observe and respect the cultural customs and local laws of each destination. While we plan every experience with care, guests assume responsibility for their conduct and the respectful treatment of all properties and assets. Please note that Bali Samala acts as an intermediary; therefore, we cannot be held liable for personal injury, illness, or the loss of personal property during booked experiences or transit.
Governing Law
These terms are governed by the laws of Bali, Indonesia, and any legal proceedings shall be held within the jurisdiction of the Denpasar courts.
Legal Inquiries
For clarification on these terms or formal legal notices, please reach out directly.
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